WhatsApp Native

Built specifically for WhatsApp, Voxd’s WhatsApp Native approach ensures your chatbot isn’t a “ported” web bot squeezed into a chat window - it’s a first-class WhatsApp experience. That matters because WhatsApp users expect speed, clarity, and familiar interaction patterns. When your bot can natively use rich media, Meta-approved templates, and interactive messages, conversations feel effortless for customers - and measurably more effective for your business.

Designed for the WhatsApp experience (not adapted to it)

Voxd integrates directly with WhatsApp Business via the Meta API, using a secure webhook per WhatsApp Business Account (WABA) to receive messages in real time. Every message is reliably captured, stored, and processed through a robust pipeline:

• Message reception & storage in the Voxd database
• Queueing for reliability during traffic spikes or external delays
• AI processing using your chosen LLM provider/model (future-proof by design)
• Response delivery via the Meta Graph API, maintaining conversation context

Because Voxd is WhatsApp-native, you can confidently use the channel the way customers already use it - quick questions, follow-ups, and decisions made on the move - without pushing users to apps, logins, or unfamiliar interfaces.

Rich media, templates, and interactive messages that drive action

WhatsApp conversations convert when they reduce friction. Voxd supports rich WhatsApp messaging patterns that guide users to the next step:

• Rich media (images, documents, product cards, menus, price lists) to explain and sell faster
• Template messages for compliant outbound outreach when the 24-hour window has expired (Meta pre-approval supported)
• Interactive messages to help users choose options quickly and accurately (e.g., “Book now”, “Track order”, “Speak to a person”)

Concrete examples

• Retail & eCommerce: Send a product image with availability, then offer interactive choices: “Sizes: S / M / L” and “Delivery: Today / Tomorrow”. The AI can also check stock or create an order via tools connected to your systems.
• Healthcare & services: Share a PDF intake form or directions, then use interactive buttons for “Confirm appointment” or “Reschedule”. Voxd can update bookings in real time.
• Customer support: Send a troubleshooting image or short guide, then route users via quick replies to reduce back-and-forth and shorten resolution times.

Confidence and control: compliance, reliability, and human oversight

Stakeholders often ask: Will it be compliant? Will it be reliable? Can we step in? Voxd is built to answer “yes” across the board.

• Meta policy alignment: Voxd distinguishes between template (cold) messages and free-form messages within the 24-hour customer service window, helping you stay compliant and manage costs.
• Operational resilience: Queueing ensures dependable handling during spikes, with full conversation continuity and stored history.
• Human-in-the-loop control: The Voxd management portal supports Pause & Takeover, so your team can instantly step in when a conversation needs a personal touch. You also get conversation analysis, usage analytics, and data export for reporting and governance.
• Enterprise-grade security: Secure data handling, regular penetration testing, and active progression towards ISO 27001 and ISO 42001 reinforce trust for enterprise deployments.

Summary: WhatsApp, done properly

With WhatsApp Native, Voxd delivers a chatbot that feels natural to customers and powerful for teams - combining WhatsApp-first messaging features, reliable real-time processing, and AI that can take real action through system integrations. The result is faster sales journeys, lower support workload, and higher customer satisfaction - all within the channel your customers already prefer.