How It Works

Meta's official WhatsApp Business API receives the message and triggers a secure webhook to notify Voxd.

• Enterprise-grade infrastructure with 99.9% uptime
• End-to-end encryption maintained throughout
• Webhook notification sent to Voxd servers in milliseconds
• Message metadata includes sender info, timestamp, and message type

Voxd receives the webhook, queues the message, and enriches it with context from your business systems.

• Message securely stored and queued for processing
• Conversation history retrieved for context
• User profile and preferences loaded (name, past orders, preferences)
• Agent-specific prompts, rules, and guardrails applied
• External data fetched from your CRM, booking system, or other integrations

Voxd connects to your business systems to fetch real-time data, ensuring the AI has accurate, up-to-date information.

• CRM Systems — Salesforce, HubSpot, Pipedrive, Zoho, and more
• Accounting Software — Xero, QuickBooks, Sage, FreshBooks
• Microsoft 365 — Calendar, Email, SharePoint, Teams
• Google Workspace — Calendar, Drive, Sheets, Gmail
• E-commerce — Shopify, WooCommerce, Magento
• Booking Systems — Calendly, Acuity, custom solutions
• Custom APIs — Any system with a REST or GraphQL API
• All connections are managed securely by Voxd — the AI never connects directly to your systems

The enriched message is sent to a powerful AI model which generates an intelligent, context-aware response.

• Supports multiple AI providers — OpenAI, Anthropic, Google, and more
• Custom prompts tailored specifically to your business and brand voice
• Full conversation history included for contextual understanding
• Access to tools for real-time lookups (stock levels, appointments, etc.)
• Multi-layered guardrails prevent hallucinations and policy violations
• Response generated in seconds, not minutes

Voxd receives the AI response, executes any tool calls (like booking an appointment), and validates the output.

• AI tool calls executed securely (CRM updates, bookings, lookups)
• Response validated against business rules and policies
• Message formatted appropriately for WhatsApp
• Analytics and performance metrics recorded
• Conversation state updated for future context

Voxd sends the response back through Meta's WhatsApp Business API for delivery to the user.

• Message sent via official WhatsApp Business API
• Delivery confirmation received from Meta
• Support for rich messages — buttons, lists, templates
• Automatic retry on temporary delivery failures

The customer receives an instant, intelligent response right in their WhatsApp chat — ready to continue the conversation.

• Push notification delivered to user's device
• Response appears in the same familiar WhatsApp interface
• Conversation continues naturally — user can reply anytime
• Full conversation history maintained for context
• Average response time: under 5 seconds

Voxd's worker AI agent continuously analyses conversations in the background and takes intelligent actions when required.

• Monitors conversations for patterns requiring human escalation
• Schedules follow-up messages at optimal times
• Sets reminders for pending tasks or commitments
• Detects customer satisfaction issues and flags for review
• Generates analytics and insights from conversation trends
• Proactive outreach based on user behavior or business rules
• Runs on a schedule — operates independently from live conversations
• Fully customizable — can trigger any action or integration your business needs