Unified Operator Dashboard

Modern WhatsApp AI operations move fast - multiple channels, multiple agents, rising message volumes, and customers who expect instant answers. The Unified Operator Dashboard gives your team a single, central place to monitor, manage, and control every AI conversation in real time. Instead of juggling tools, spreadsheets, or blind spots, operators get live visibility into what the AI is doing, why it’s doing it, and when a human should step in - so you can scale automation without losing control or customer trust.

Real-time visibility across every conversation (without the chaos)

Voxd captures and stores every incoming message via the Meta webhook and processes it through a reliable queue - so you’re not dependent on “best effort” delivery during spikes. The Unified Operator Dashboard sits on top of this pipeline, giving you a live operational view of:

• Active conversations and message flow across channels/WABAs
• Conversation history with full context (customer details, previous interactions, outcomes)
• The AI’s actions and responses as they happen, backed by Voxd’s conversation analysis (see how decisions were made)
• Trends in volumes and response rates using usage analytics charts and graphs

Example: A retail brand running promotions might see a surge of inbound WhatsApp traffic. The dashboard helps operators spot rising queues, identify repeated questions (e.g., stock availability), and quickly adjust workflows - without waiting for complaints to pile up.

Control when it matters: pause, takeover, and targeted outbound messaging

Automation works best when it’s supervised - especially in high-stakes moments like billing issues, cancellations, or VIP sales leads. Voxd’s management portal capabilities are unified here, enabling operators to act instantly:

Pause & Takeover

When the AI should step back, operators can pause AI responses and switch to a human-led conversation immediately - keeping the customer experience smooth and compliant with internal policies.

Outbound messaging with policy alignment

Operators can send:

• Free-form messages within WhatsApp’s 24-hour customer service window
• Pre-approved template messages for re-engagement or cold outreach (Meta-compliant)

Example: A healthcare provider can have the AI handle appointment questions, but operators can take over when sensitive information arises, then use templates for confirmed reminders - consistent, compliant, and trackable.

Operational confidence: governance, training, and reliability at scale

Teams often ask: “How do we trust the AI with real customers?” The dashboard is designed to build confidence through transparency and continuous improvement:

• Feedback & training loops: operators can flag or rate AI responses to refine prompts and behaviour over time
• AI Workers oversight: monitor background automations like sentiment monitoring, follow-ups, or lead qualification from a dedicated dashboard view
• Data export: pull conversation and performance data anytime for reporting, audits, or compliance reviews
• Enterprise-grade security posture: secure data handling, regular penetration testing, and active progress toward ISO 27001 and ISO 42001

And because Voxd uses queued processing and supports any LLM provider, you get reliability today and flexibility tomorrow - without being locked into a single model or vendor.

The result: scalable WhatsApp automation with human-grade control

The Unified Operator Dashboard turns WhatsApp AI from a “black box” into a supervised, measurable operation. You get real-time visibility, instant intervention tools, and continuous improvement mechanisms - all backed by Voxd’s managed infrastructure and SLA-based support. If you want automation that grows with your business while staying accountable, this is the control centre your team needs.