Conversation Explorer

Seeing your chatbot “work” isn’t enough - you need to understand why it responded the way it did, what the customer actually experienced, and how every interaction ties back to outcomes. Conversation Explorer gives you that clarity by letting you browse raw WhatsApp conversations end-to-end, complete with full message history, timestamps, metadata, and AI decision traces. It turns your chatbot from a black box into an auditable, optimisable business channel - crucial for customer service quality, sales performance, and operational confidence.

Full-fidelity visibility into every WhatsApp interaction

Conversation Explorer lives inside Voxd’s mobile-friendly management portal and is designed for real operational use - not just high-level analytics. For any user thread, your team can inspect:

• Complete message history (user and AI), in order
• Accurate timestamps for each inbound and outbound message
• Conversation metadata (e.g., user identifiers, captured profile information, conversation state)
• Raw conversation context as it occurred, enabling precise reviews
• AI decision traces showing how the agent arrived at the response (what it considered, and what shaped the output)

Because Voxd captures and stores messages reliably via the Meta webhook, queues them for resilience during spikes, and logs both AI processing and response delivery, you can trust the record you’re reviewing - whether it’s for training, performance improvement, or compliance.

Debug faster, train smarter, and improve outcomes confidently

When customers complain, sales drop, or a workflow breaks, teams need answers quickly. Conversation Explorer reduces diagnosis time by showing the exact conversation path - without guesswork.

Example: Customer service escalation A customer says, “Your bot is useless.” Your support lead opens the conversation and sees:

• the customer’s earlier messages and sentiment shift,
• the precise point where the AI misunderstood,
• the decision trace revealing missing policy context or an integration lookup that returned incomplete data.

From there, Voxd’s Feedback & Training loop makes improvements systematic: flag the response, refine the agent’s system prompt, update knowledge sources (FAQs/policies), or adjust tool behaviour so future answers are more accurate.

Example: Sales qualification Your sales manager reviews chats that didn’t convert and finds a pattern: high-intent users asked about pricing, but the AI hesitated due to unclear product catalogue context. With Conversation Explorer, your team pinpoints the issue and improves prompts or connected data - raising conversion rates without increasing headcount.

Governance, accountability, and human takeover - built in

A common concern with AI on WhatsApp is control: How do we ensure brand-safe, compliant responses? What if the AI gets it wrong? Conversation Explorer is designed to build confidence:

• Auditable trails: Decision traces support internal reviews and stakeholder reassurance.
• Human intervention: If needed, admins can Pause & Takeover instantly - switching from automation to a human agent mid-thread.
• Exportability: Voxd supports data export at any time for reporting, QA audits, or compliance processes.
• Enterprise-grade security posture: Secure data handling, regular penetration testing, and active progression toward ISO 27001 and ISO 42001 help meet enterprise expectations.

Because Voxd integrates deeply with back-office systems (CRM, order status, bookings), Conversation Explorer also helps validate that tool-driven actions were correct - especially in operational use cases.

The bottom line

Conversation Explorer gives you proof, clarity, and control over every WhatsApp interaction your Voxd agent handles. With raw conversation visibility and AI decision traces, your team can resolve issues faster, improve responses with confidence, and demonstrate governance - while continuing to scale automated conversations reliably through Voxd’s enterprise-ready platform.