24/7 Availability

In today’s always-on economy, customers don’t wait for office hours - and neither should your service. Voxd’s 24/7 Availability delivers instant, intelligent WhatsApp support around the clock, every day of the year. Whether a customer is comparing products at 10pm, checking an order at 6am, or needing urgent help on a public holiday, Voxd ensures they receive a fast, consistent response in the channel they already use and trust: WhatsApp.

Always-on support that feels personal (not robotic)

Voxd isn’t a basic autoresponder. Each WhatsApp message is received via the Meta webhook, reliably queued, and processed by an AI agent that’s designed around your business rules and tone of voice. The result: natural, contextual conversations that keep customers engaged - without delays.

Your AI agent can be prompted with rich context, including:

• Full conversation history to maintain continuity
• Customer data (e.g., name, preferences, previous orders)
• Knowledge sources like FAQs, policies, menus, catalogues, and pricing
• Real-time system data pulled via integrations (CRM, account status, delivery info)

Because Voxd supports any LLM provider, your solution remains future-proof as models improve - without needing to rebuild your customer experience.

Turn “after-hours” into revenue and operational efficiency

24/7 Availability isn’t just a service upgrade - it’s a growth lever. When customers get immediate answers, they convert more often and churn less.

Concrete examples:

• Retail & eCommerce: A customer asks, “Do you have this in stock?” at 11:30pm. Voxd replies instantly, shares options, and captures details - so your team can follow up or complete the journey without losing momentum.
• Appointments & bookings: A user requests a booking change on a Sunday. Voxd can confirm availability, update records via tools, and send a confirmation - all without manual intervention.
• Customer service: “Where is my order?” is handled instantly by checking status in real time, reducing inbound load and preventing frustration from long waits.

Behind the scenes, Voxd’s message queueing and reliability means your chatbot continues responding even during traffic spikes, ensuring consistent service quality when demand is highest.

Confidence, control, and safe escalation to humans

A common concern is: “What if the AI gets it wrong - or a situation needs a human?” Voxd is built to provide both automation and control.

Through the Voxd management portal, your team gets:

• Pause & Takeover to instantly stop AI responses and hand the conversation to a human
• Conversation Analysis to inspect raw chats and understand how responses were generated
• Feedback & Training tools to continuously improve performance over time
• Unlimited admin users, so support, sales, and ops can all collaborate

For proactive assurance, Voxd also supports AI Workers that monitor conversations in the background. For example:

• Flag unhappy users via sentiment monitoring and notify a representative
• Identify high-intent leads and route them to sales
• Trigger follow-ups when conversations go quiet

Summary: 24/7 responsiveness, without 24/7 staffing

Voxd’s 24/7 Availability gives your customers immediate, accurate WhatsApp support at any time - while giving your business lower service costs, faster conversions, and consistent brand experience. With enterprise-grade reliability, deep integrations, and built-in human control, Voxd helps you stay responsive day and night - without asking your team to do the same.