Usage & Performance Analytics

Usage & Performance Analytics in Voxd gives you a real-time, executive-grade view of what’s happening inside your WhatsApp AI chatbot - and why it’s happening. It tracks message volumes, response times, resolution rates, and AI performance metrics so you can prove ROI, spot issues early, and continuously improve customer experience. When WhatsApp becomes a core service channel, visibility isn’t optional: analytics are how you keep quality high, costs controlled, and teams confident in automation.

See the whole operation in real time - without guesswork

Voxd’s mobile-friendly management portal turns daily chatbot activity into clear, actionable insights. Because Voxd integrates directly with WhatsApp for Business via the Meta API and processes every message through a reliable queueing and storage layer, your analytics reflect the full conversation lifecycle - from inbound webhook to AI response delivery.

Key metrics you can monitor include:

• Message volumes & trends: Track peak times, campaign impact, and demand by day/hour.
• Response times: Confirm the AI is responding quickly, even during traffic spikes (supported by Voxd’s queueing for reliability).
• Resolution rates: Understand how often the AI completes an interaction without human involvement.
• AI performance metrics: Identify where the model is excelling vs. where it needs improvement.

Example: A retail brand sees weekend message volumes double after a promotion. Analytics show response times remain stable, proving the system is handling the spike. At the same time, a dip in resolution rate highlights a specific issue - customers asking about delivery timeframes - prompting a quick update to knowledge sources and tools for improved accuracy.

Improve outcomes by connecting analytics to real conversations

Analytics are only valuable if you can act on them. Voxd supports deep operational follow-through via:

• Conversation Analysis: Inspect raw conversations and see how AI decisions were made, enabling rapid diagnosis of misunderstanding, missing context, or policy conflicts.
• Feedback & Training: Provide structured feedback on responses to continuously refine prompts, tools, and behaviour.
• Tool-enabled intelligence: When analytics reveal recurring unmet needs (e.g., “order status”), Voxd can connect the AI agent to back-office tools to query CRMs, booking systems, or account records in real time.

Example: A healthcare provider notices longer average handling times for appointment rescheduling. Conversation analysis shows patients are missing required details. Voxd updates the agent’s structured prompting to request key fields upfront and, where appropriate, uses tools to confirm availability automatically - reducing back-and-forth and improving resolution rates.

Address stakeholder concerns: trust, control, and compliance

Decision-makers often ask: Can we trust the numbers? What happens when the AI gets it wrong? Can we report and audit properly? Voxd is designed to answer “yes” with confidence.

• Reliable data capture: Incoming and outgoing messages are stored in the Voxd database, creating a consistent source of truth.
• Human control when needed: Use Pause & Takeover to instantly stop AI replies and let a human agent step in - perfect for escalations or sensitive cases.
• Export and reporting readiness: Data Export supports internal reporting, compliance checks, and performance reviews.
• Worker visibility: If you use AI Workers for follow-ups, qualification, or sentiment monitoring, the AI Workers Dashboard shows what they did and when - so proactive automation stays accountable.

Summary: analytics that prove value - and drive better conversations

Usage & Performance Analytics makes Voxd more than a chatbot - it becomes a measurable, optimisable customer channel. You gain real-time oversight, practical levers to improve AI quality, and the confidence that performance is transparent, auditable, and controllable. The result: faster responses, higher resolution rates, better customer experiences, and a clearer ROI story for every team involved.