Intelligent Conversations

In a customer’s world, every question feels urgent - and every conversation is an opportunity to win trust or lose it. Voxd’s Intelligent Conversations feature brings advanced, human-like AI to WhatsApp, enabling your chatbot to handle complex workflows, remember context across messages, and respond naturally - without forcing customers to download an app, create an account, or navigate a clunky menu. The result is faster resolutions, better sales outcomes, and a customer experience that feels personal at scale.

Context-aware, human-like conversations that don’t break mid-journey

Traditional bots fail when customers ask multi-part questions, change their mind, or reference earlier messages. Voxd is designed specifically to avoid these dead-ends.

Voxd agents use rich contextual prompting, which can include:

• Full conversation history (so the AI remembers what was agreed)
• User profile data (e.g., name, preferences, previous orders)
• Business knowledge sources (FAQs, policies, catalogues, menus, price lists)
• Real-time information from connected systems (CRM, bookings, order status)

Because Voxd captures inbound WhatsApp messages via the Meta webhook, queues them for reliability, and processes them through a configurable LLM model, conversations stay consistent - even during traffic spikes. Customers get fluid, on-brand responses that align to your rules, tone, and objectives.

Workflow automation: the AI doesn’t just talk - it acts

Intelligent Conversations become transformational when the AI can take action. Voxd agents are tool-enabled, meaning they can securely interact with your back-office systems to complete tasks in real time, not just provide information.

Examples of end-to-end workflows Voxd can automate:

• Retail & eCommerce: “Where’s my order?” → the AI checks shipping status, confirms delivery address, and triggers a notification if an exception is detected.
• Appointments & services: “Can I move my booking to Friday?” → the AI checks availability, reschedules, updates the booking record, and confirms instantly.
• Sales enablement: “What’s the price for the premium package and what’s included?” → the AI answers from your catalogue, qualifies intent, and captures details for follow-up.

This is conversational automation that reduces manual workload while increasing conversion and customer satisfaction.

Proactive engagement and seamless human handover (when it matters)

Some conversations shouldn’t wait for a customer to message again. Voxd includes AI Workers - background automation that can monitor conversations and trigger the right next step.

Common use cases:

• Sentiment monitoring: detect frustration and alert a human agent
• Sales qualification: identify high-intent leads and route them to your team
• Follow-ups: re-engage users after inactivity with compliant outbound messaging
• Operational updates: confirmations, reminders, delivery notifications

And if a situation needs a human touch, Voxd’s management portal supports Pause & Takeover, allowing staff to instantly step in. You also get conversation analysis, user insights, feedback tools for improvement, and data export for reporting or compliance.

Addressing the key concerns: accuracy, control, and security

Businesses often ask: Can we trust the AI? Can we control it? Is our data safe? Voxd is built for enterprise confidence:

• Controlled behaviour: agent-specific system prompts enforce tone, rules, and boundaries
• Transparency: inspect raw conversations and see how decisions were made
• Reliability: queueing ensures stable processing during high volumes
• Security: secure data handling, regular penetration testing, and active progress toward ISO 27001 and ISO 42001

The value in one line

With Voxd Intelligent Conversations, you deliver natural WhatsApp experiences that stay contextual, complete real workflows, and scale reliably - backed by enterprise security, human oversight tools, and a full-service team to build and refine your AI over time.