Data Export & Audit Logs

Data Export & Audit Logs give you complete, verifiable visibility into what’s happening inside your WhatsApp AI channel - and the ability to prove it. In Voxd, every inbound message received via the Meta webhook, every AI-generated reply, and every operational action can be captured and made exportable for reporting, compliance, and external analysis. This matters because WhatsApp is often a high-volume, high-impact channel: when conversations influence sales, customer service outcomes, and operational decisions, leadership teams need data they can trust, share, and audit - without relying on screenshots or manual reviews.

Turn WhatsApp conversations into business-ready reporting data

Voxd’s platform stores and processes messages reliably (reception → queueing → AI processing → response delivery), and Data Export makes that information usable across your organisation. You can export:

• Conversations (full histories for customer service QA, dispute handling, or training)
• Annotations and feedback from your team (to support continuous improvement of AI agents)
• Usage and activity data (message volumes, response trends, and operational throughput)

Because Voxd includes a mobile-friendly management portal with Usage Analytics, User Insights, and Conversation Analysis, exports don’t start from a black box - they start from a system designed for operational visibility. Many teams use exports to feed BI tools, build weekly dashboards, or reconcile WhatsApp outcomes with CRM and ticketing reports.

Example: A retail brand exports weekly conversation and usage data to identify peak enquiry times, then adjusts staffing and AI Worker schedules to reduce handovers and increase first-contact resolution.

Audit logs that build confidence - internally and externally

When AI is involved, stakeholders often ask: “How did the chatbot decide that?” Voxd is built to support oversight. Audit logs help you track and review key events such as:

• When messages were received and responded to
• When a conversation was paused and a human took over via Pause & Takeover
• When outbound template messages were sent (useful for governance and cost control)
• Actions triggered by AI Workers (e.g., sentiment alerts, sales qualification handoffs, follow-ups)

This creates a defensible history for compliance, quality assurance, and customer disputes - especially important in regulated environments or any business with strict customer communication standards.

Example: A financial services team exports audit logs to demonstrate that escalation rules were followed and that sensitive cases were routed to a human agent, not handled solely by automation.

Addressing common concerns: privacy, ownership, and operational safety

Organisations typically want reassurance in three areas:

• “Do we own our data?” Yes - Voxd enables you to export your conversation and operational data at any time for reporting, compliance, or external analysis.
• “Is this secure?” Voxd is designed for enterprise-grade security, with secure data handling, regular penetration testing, and active progression towards ISO 27001 and ISO 42001 certification.
• “Will this disrupt operations?” No - messages are queued for reliability during spikes, and exports support structured operational workflows without interrupting live conversations.

Just as importantly, Voxd is a full-service partner: our team can help define export requirements, align them with your internal controls, and ensure auditability matches your policies.

Summary: clarity, accountability, and better decisions

Data Export & Audit Logs transform your WhatsApp AI chatbot from a high-performing channel into a governed, measurable business system. You gain reliable reporting, easier compliance, stronger QA, and the confidence to scale automation - because every conversation, action, and outcome can be reviewed, validated, and improved over time.