AI Response Control

In high-stakes customer conversations, automation should accelerate outcomes - not remove control. Voxd’s AI Response Control gives your team the ability to pause, resume, or override AI replies at any time, so humans can step in instantly when a situation requires judgement, empathy, or approval. It’s the safety net that makes WhatsApp AI practical for real-world operations: fast when it can be, human-led when it must be.

Human-in-the-loop control, built into WhatsApp operations

Voxd runs your chatbot directly on your WhatsApp Business Account (WABA) via the Meta API, receiving and processing messages in real time through secure webhooks and a reliable queueing layer. AI Response Control fits seamlessly into this flow - without breaking conversation continuity.

Through Voxd’s mobile-friendly management portal, your team can:

• Pause AI responses for a specific conversation the moment it becomes sensitive, complex, or high value
• Take over manually and reply as a human agent inside WhatsApp’s familiar channel
• Resume AI when the conversation returns to routine questions or follow-up steps
• Override individual messages when tone, policy, or compliance needs a final human review

Because Voxd stores incoming messages and AI-generated drafts in the database, you maintain clear visibility over what was said, what the AI intended to say, and what your team ultimately sent.

Better outcomes: faster service and higher confidence

AI Response Control is designed to protect customer experience while unlocking scale. You can automate 80–90% of routine interactions - then route the exceptions to humans without friction.

Concrete examples:

Sales teams

• A prospect asks detailed pricing or requests a custom quote. Your team pauses AI, responds with tailored terms, then resumes AI to handle scheduling, FAQs, and follow-ups.
• A high-intent lead is detected by an AI Worker (e.g., sales qualification) and flagged - your team takes over to close.

Customer service & complaints

• If sentiment monitoring detects frustration, a Worker can notify a representative, who pauses AI and replies with empathy and resolution options.
• After resolution, AI resumes to confirm delivery details, log case notes via tools, or share policy links.

Operations & compliance-heavy workflows

• For cancellations, refunds, or account-specific disputes, staff can override AI to ensure correct approvals - while AI continues handling order status checks, booking confirmations, and routine updates via tool-enabled integrations.

Addressing the real concerns: “What if the AI says the wrong thing?”

That’s exactly why this feature matters. Voxd is built for enterprise use, where reliability, brand voice, and governance are non-negotiable.

Common questions we solve:

• Will we lose control of messaging? No. You can intervene instantly - pause and take over at any point.
• Can we see what happened and improve it? Yes. The portal supports conversation analysis, visibility into how decisions were made, and feedback & training to continuously refine prompts, rules, and behaviours.
• What about spikes in volume or outages? Voxd’s queueing & reliability layer ensures messages are captured and processed reliably, even during traffic surges.

Summary: automation with a steering wheel

AI Response Control makes Voxd’s WhatsApp automation safe, practical, and scalable. You get the speed of LLM-powered conversations, the power of deep system integrations, and the reassurance that your team can step in instantly - protecting customer experience, revenue opportunities, and compliance. With Voxd, automation doesn’t replace your team; it amplifies them, with full control when it counts.