Role-Based Access Control

Role-Based Access Control (RBAC) in Voxd gives you fine-grained control over who can see, do, and approve what across your WhatsApp AI chatbot operation. As more teams rely on WhatsApp for sales, support, and operations - and as automation touches CRM data, order systems, and outbound messaging - permissions can’t be “all or nothing.” RBAC ensures the right people have the right access at the right time, protecting customer data, reducing mistakes, and making governance effortless as you scale.

Control Access Without Slowing Teams Down

Voxd’s mobile-friendly management portal is designed for real operations: multiple teams, multiple responsibilities, and continuous activity. With RBAC, you can assign tailored access levels for common roles such as admins, operators, reviewers, and auditors, so collaboration stays fast while risk stays low.

Typical permission patterns include:

• Admins: Full platform configuration, WhatsApp Business (Meta API) settings oversight, AI agent setup, tool/integration access, user management, and data export controls.
• Operators: Day-to-day conversation handling - using Pause & Takeover to step in when needed, sending approved messages, and supporting customers without access to sensitive configuration.
• Reviewers: Quality and performance oversight - access to Conversation Analysis, feedback tools, and training workflows to improve AI behaviour without the ability to change core system settings.
• Auditors: Read-only visibility for compliance - review conversations, usage analytics, and operational logs without the ability to message customers or alter data.

This structure is especially valuable when Voxd is running 24/7 and handling spikes through message queueing and reliable processing - your team can keep moving without giving everyone the keys to the kingdom.

Safer Automation for AI Agents, Tools, and Outbound Messaging

Voxd agents can do more than answer FAQs: through tool-enabled intelligence, they can query or update CRM records, check bookings, modify internal records, and retrieve live operational data. RBAC helps you govern these powerful capabilities responsibly.

For example:

• A retail brand enables the bot to check order status and delivery ETAs, but restricts who can configure the tool that updates addresses - reducing the chance of accidental changes.
• A healthcare provider uses WhatsApp to handle appointment reminders via AI Workers, while limiting outbound template message controls to approved admins to stay aligned with Meta policies and internal governance.
• A financial services team allows operators to take over high-risk conversations, while reviewers assess AI responses and approve improvements through Feedback & Training - without exposing sensitive exports or system prompts.

By separating duties, you minimise operational errors, protect customer trust, and maintain consistent compliance across inbound and outbound workflows.

Answers to Common Concerns (Security, Compliance, and Scaling)

“Will this slow our customer service team down?”
No - RBAC is designed to streamline work. Operators get exactly what they need to resolve issues quickly (including takeover tools), while advanced settings remain protected.

“How does this support audits and governance?”
Auditors can access conversations, analytics, and decision visibility through Conversation Analysis, giving confidence in how responses were generated and what actions were taken - without any ability to modify settings.

“Can we scale to multiple departments or vendors?”
Yes. Voxd supports unlimited admin users, and RBAC makes it practical to add new teams, regions, or external partners without expanding risk.

Summary: Confidence, Compliance, and Operational Clarity

RBAC in Voxd turns WhatsApp automation into an enterprise-ready capability: secure, governable, and scalable. By aligning access with real-world responsibilities - admins configuring, operators assisting, reviewers improving, auditors verifying - you reduce risk, improve performance, and protect both customer data and brand reputation. It’s the permission framework that lets you grow faster without losing control.