Enterprise-Grade Security

In WhatsApp, customers share real information - names, addresses, order details, account questions, and sometimes sensitive support requests. That makes security non-negotiable. Voxd’s enterprise-grade security is built to protect every message, integration, and workflow across the entire chatbot lifecycle - so you can automate conversations with confidence while meeting the expectations of customers, internal security teams, and data protection regulations.

Security built into every message flow (not bolted on)

Voxd is designed around the realities of high-volume, real-time WhatsApp messaging. Every interaction follows a controlled, reliable pipeline - from Meta’s webhook through message queueing, AI processing, and response delivery - so data isn’t “handled ad hoc” across different tools.

Key security-first characteristics include:

• Secure WhatsApp Business integration via the Meta API
  Each WhatsApp Business Account (WABA) uses a secure webhook to receive messages in real time, reducing exposure and ensuring controlled entry points.
• Reliable queueing and processing
  Messages are queued to handle traffic spikes and external delays without losing data or forcing risky “workarounds” during peak periods.
• Encrypted data handling
  Voxd applies industry-leading encryption practices to protect customer and conversation data, strengthening confidentiality throughout storage and processing.

Business impact: You gain a predictable, auditable operational flow - ideal for regulated environments and enterprise IT governance.

Compliance-ready controls for visibility, auditability, and data governance

Security isn’t only about preventing breaches - it’s also about being able to prove what happened, when, and why. Voxd’s management portal and platform controls support the day-to-day governance enterprises require:

• Conversation visibility & analysis
  Teams can inspect raw conversations and see how AI decisions were made - helpful for audits, quality control, and policy alignment.
• Pause & Takeover for human control
  Instantly pause AI responses and let a human agent take over when a conversation becomes sensitive (e.g., complaints, billing disputes, medical or legal context).
• Data export for reporting and compliance
  Export data at any time for internal reviews, legal holds, or compliance reporting.
• Unlimited admin users with access anywhere
  Operational oversight doesn’t depend on a single administrator - your team can monitor securely from any device.

Example: A financial services provider can allow the AI to handle balance-related FAQs while enforcing human takeover for identity-sensitive requests, with full conversation records available for compliance review.

Secure by design - even with AI and deep integrations

Voxd chatbots can pull context from CRMs, order systems, booking platforms, and internal knowledge bases to deliver accurate, personalised responses. That power must be implemented safely - especially when AI agents have tool access.

Voxd supports secure enterprise operation through:

• Tool-enabled intelligence with controlled actions
  AI agents can query or update systems (e.g., check an order status, modify a booking, create CRM records) in a structured, governed way - reducing manual handling of customer data across multiple inboxes.
• Workers that monitor and act responsibly
  Background AI Workers can trigger follow-ups, operational updates, or escalation alerts (e.g., sentiment monitoring) while maintaining consistent oversight through the Workers dashboard.
• Ongoing hardening and assurance
  Voxd performs regular penetration testing and is actively progressing toward ISO 27001 and ISO 42001 certification, reinforcing a mature, continuously improving security posture.

Common questions, answered

• “Can we stay compliant with outbound messaging rules?”
  Yes - Voxd supports Meta-compliant template messages for outreach and free-form messages within the 24-hour customer service window.
• “What if the AI says something risky?”
  You can review conversation analysis, provide feedback for training, and use Pause & Takeover to keep humans in control when required.

The result: automation you can trust at enterprise scale

Voxd’s enterprise-grade security gives you the confidence to deploy WhatsApp AI at scale - without compromising privacy, governance, or compliance. With encrypted data handling, secure Meta API integration, audit-friendly controls, and a platform engineered for reliability, Voxd lets you modernise customer engagement while meeting the standards your organisation - and your customers - expect.