AI Agents & Customer Experiences
Answer the question. Find the right information. Capture the enquiry. Move the booking forward. Voxd builds AI agents that help people get things done, across the channels they already use.
The opportunity
A customer asking a straightforward question should not have to wait for your team to become available. Equally, a complicated conversation should not get trapped in an automated loop. A good AI experience needs both useful independence and a clear route to a person.
We build agents around your actual customer journeys. They can draw on approved knowledge, check live information and use connected systems to take agreed actions. From website chat and WhatsApp to telephone enquiries, the experience reflects your business and keeps the conversation moving.
Give people a convenient way to ask questions and find their next step, including outside normal working hours where the service is configured to operate.
Collect the details needed to qualify an enquiry, arrange a booking or prepare a quote request. Make the handover useful to the person who follows up.
Let routine questions and simple tasks be handled consistently. Give your team more space for complex cases, valuable relationships and conversations needing care.
What we deliver
Help customers find product information, understand a process or check supported account details. Escalate with a summary so they do not need to explain everything again.
Ask relevant questions, capture requirements and connect to approved calendars or CRM workflows. Help prospective customers take the next step while interest is fresh.
Guide people through events, services or portals using relevant context. Support discovery, recommendations and introductions where the underlying information and permissions allow.
Why Voxd
For GBM, Voxd built a WhatsApp and web concierge connected to HubSpot, supporting event questions and consent-led introductions. For Pricify, we turned informal WhatsApp materials lists into structured, confirmed supplier quote requests.
Those projects bring together the details that determine whether an agent is useful: live data, conversation context, clear confirmation and human handover. We bring the same delivery disciplines to your service, with a scope shaped around your customers and operations.
The right introduction can be the most valuable moment at an event. Voxd built GBM an AI concierge that helps attendees find relevant people, arrange introductions and get practical help through WhatsApp and web chat.
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Builders have better things to do than repeat the same shopping list to different merchants. Voxd built Dave, Pricify's WhatsApp AI concierge, to turn a conversation into a clear request, match relevant suppliers and bring their quotes together.
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Choosing a school and keeping up with school life bring different questions. Voxd built Sapperton a website assistant that helps prospective parents explore the school and request a visit, while helping existing families find dates, letters and practical answers.
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A successful festival starts long before the doors open. Voxd built the Waitrose Winter Food & Drink Festival supplier portal and an AI concierge that helps suppliers understand what they need to do, find suitable spaces and keep preparations moving.
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Voxd is bringing Comfy Pub Co’s guest experience into a beautifully branded app, developed at pace with AI. At its heart is a planned in-app AI host: a natural way to book a table, order food and drinks, use vouchers, enjoy loyalty rewards and ask about the pubs.
Read the case studyHow we work
We identify common questions, useful actions, sensitive moments and the points where a person should take over.
We prepare trusted knowledge and integrate the systems the agent needs, with appropriate identity checks and access permissions.
We test realistic conversations, incomplete requests and failure scenarios. Your team reviews tone, accuracy and the quality of the handover.
We introduce the agent in a controlled scope and review outcomes, unanswered questions and feedback to guide improvements.
Before you get started
Often, yes. We assess the available APIs, connectors and permissions before agreeing which information it can read and which actions it can perform.
We design explicit fallback and escalation routes. Depending on the channel, that may mean a live handover, a captured enquiry or a clear route to your support team.
Yes. Starting with one audience, channel and set of tasks makes it easier to evaluate the experience before expanding.
Show us the enquiries your team handles every day. We will help you identify where an agent could make the experience better.