AI Customer Support Agents
Answer common support questions from approved information and hand complex cases to the right person.
The opportunity
A capable support team can still spend much of its day explaining the same policy, locating the same instructions or asking for the same missing details. Meanwhile, difficult cases wait for the attention only a person can give them.
Voxd designs support agents around the questions your customers actually ask. They use approved information, can check supported live records and know when the available evidence is not enough. A good handover carries the conversation forward, so the customer is not asked to start again.
Make routine guidance easier to access through the channels you choose, including outside staffed hours where configured.
What we deliver
Identify trusted sources, common enquiry patterns and gaps that would prevent reliable answers.
Build the agreed support journeys and identity or system checks needed for supported account-specific information.
Evaluate difficult questions, unavailable information and handover scenarios before extending coverage.
Why Voxd
For GBM, Voxd built a WhatsApp and web concierge connected to HubSpot, supporting event questions and consent-led introductions. For Pricify, we turned informal WhatsApp materials lists into structured, confirmed supplier quote requests.
Those projects bring together the details that determine whether an agent is useful: live data, conversation context, clear confirmation and human handover. We bring the same delivery disciplines to your service, with a scope shaped around your customers and operations.
How we work
We identify common questions, useful actions, sensitive moments and the points where a person should take over.
We prepare trusted knowledge and integrate the systems the agent needs, with appropriate identity checks and access permissions.
We test realistic conversations, incomplete requests and failure scenarios. Your team reviews tone, accuracy and the quality of the handover.
We introduce the agent in a controlled scope and review outcomes, unanswered questions and feedback to guide improvements.
Before you get started
We agree the available support routes and make them part of the design. The exact handover depends on your staffing, channels and operating hours.
The solution needs owned information sources and an update process. We can also establish representative checks to detect when the content or answer behaviour needs attention.
Share a sample of recurring enquiries and we will help define a useful support-agent scope.
Reduce repeated information handling so experienced colleagues can concentrate on exceptions and sensitive conversations.
Pass a concise account of the problem, collected details and attempted steps to the person taking over.
A successful festival starts long before the doors open. Voxd built the Waitrose Winter Food & Drink Festival supplier portal and an AI concierge that helps suppliers understand what they need to do, find suitable spaces and keep preparations moving.
Read the case study
The right introduction can be the most valuable moment at an event. Voxd built GBM an AI concierge that helps attendees find relevant people, arrange introductions and get practical help through WhatsApp and web chat.
Read the case study
Voxd is bringing Comfy Pub Co’s guest experience into a beautifully branded app, developed at pace with AI. At its heart is a planned in-app AI host: a natural way to book a table, order food and drinks, use vouchers, enjoy loyalty rewards and ask about the pubs.
Read the case study