AI for Retail & ecommerce
AI for retail and ecommerce that connects product discovery, customer service and catalogue operations around a better buying experience.
Built around your business
A shopper has a question your product page does not answer. A service adviser is checking three systems for an order update. A new range is ready to sell, but its descriptions are still waiting to be written. Small delays accumulate across the retail journey, costing attention and consuming the time of people who could be helping customers.
Voxd helps retailers turn those repeated tasks into connected workflows. We can build assistants that work with approved product information, prepare catalogue content for review and organise the requests arriving behind the scenes. The starting point is the moment where friction affects your customer or your team, with a clear route from an enquiry to a useful next action.
Give shoppers a way to describe what they need, ask follow-up questions and narrow a product range. An assistant can explain verified attributes and retrieve relevant information, then hand over when a purchase needs specialist advice. Live stock, price and delivery promises should come from the systems that own those facts.
Bring order questions, returns requests and common policy queries into a more organised service flow. AI can capture missing details, retrieve approved guidance and prepare a concise handover. Your advisers spend less time piecing together the history and more time resolving the exception that actually needs their judgement.
Turn structured product data and approved brand guidance into draft descriptions, variations and campaign material. Build review into the workflow so teams can check claims, consistency and suitability before publication. The opportunity is a more manageable production process across a growing range, with fewer repetitive blank-page tasks.
Find your starting point
Explore the work behind each opportunity. Start with the problem that matters most to your team.
Make the next step clearer across web and messaging.
Help website visitors find answers, explain what they need and take the next step.
Explore this serviceTurn WhatsApp enquiries into structured requests and useful actions connected to your business.
Explore this serviceAnswer common support questions from approved information and hand complex cases to the right person.
Explore this serviceBuild a repeatable production flow with editorial approval.
Create reviewable product content from approved specifications and brand guidance.
Explore this serviceExplore product-led scenes and campaign visuals using approved references and a clear art direction.
Explore this serviceCreate reviewable content adaptations that reflect the audience, format and agreed brand voice.
Explore this serviceReduce the manual work behind the customer experience.
Turn incoming orders into structured records with checks for missing products, quantities and delivery details.
Explore this serviceBring customer feedback into a consistent view of themes, concerns and opportunities for improvement.
Explore this serviceKeep agents and automations working well through ongoing monitoring, maintenance and measured improvements.
Explore this serviceFrom a useful idea to working software
Voxd brings together customer-facing assistants, workflow automation and bespoke software. That means the conversation can connect to the operational work behind it. Our Waitrose festival supplier portal demonstrates how we combine maintained guidance with role-aware access and live records; it is an example of supplier operations, rather than evidence of a retail checkout deployment.
Your first step
Choose one product range or one high-volume service queue. We map its information sources, sample real questions and agree measures such as useful answers, time to resolution and handover quality. A focused launch gives your team evidence to decide which ranges, channels or workflows to add next.
Talk through a pilotSector-connected project
A festival supplier portal for the Waitrose Winter Food & Drink Festival, combining operational workflows and contextual AI guidance.
A successful festival starts long before the doors open. Voxd built the Waitrose Winter Food & Drink Festival supplier portal and an AI concierge that helps suppliers understand what they need to do, find suitable spaces and keep preparations moving.
Read the case studyBefore you get started
Yes, the scope can be built around your approved catalogue and product guidance. We identify which answers can use maintained content and which require a live lookup, then test what happens when information is missing or a product has changed.
A replacement is not the starting assumption. We assess the integration options around your existing platform, helpdesk and product data, then choose a bounded workflow that can deliver value within those constraints.
Bring us a product-discovery problem, a support queue or a content backlog. We will help you find a practical first step.
Talk to Voxd