WhatsApp AI Agents for Business
Turn WhatsApp enquiries into structured requests and useful actions connected to your business.
The opportunity
Customers like the convenience of sending a message. Behind the scenes, your team may be reading every thread, asking the same follow-up questions and copying details into another system. As conversations grow, that informal process becomes harder to manage.
Voxd builds WhatsApp agents that understand a defined request, collect the missing details and move it into an agreed workflow. Our Pricify work turns informal materials lists into structured, confirmed supplier quote requests. We apply that same attention to context, confirmation and system handover when designing your customer journey.
Ask for the information that is actually missing, rather than making every customer work through an identical questionnaire.
What we deliver
Define what a successful enquiry looks like and which details need to be captured or clarified.
Connect the approved messaging setup to relevant business information and supported operational actions.
Provide reviewable request summaries, explicit confirmations and a useful route to your team.
Why Voxd
For GBM, Voxd built a WhatsApp and web concierge connected to HubSpot, supporting event questions and consent-led introductions. For Pricify, we turned informal WhatsApp materials lists into structured, confirmed supplier quote requests.
Those projects bring together the details that determine whether an agent is useful: live data, conversation context, clear confirmation and human handover. We bring the same delivery disciplines to your service, with a scope shaped around your customers and operations.
How we work
We identify common questions, useful actions, sensitive moments and the points where a person should take over.
We prepare trusted knowledge and integrate the systems the agent needs, with appropriate identity checks and access permissions.
We test realistic conversations, incomplete requests and failure scenarios. Your team reviews tone, accuracy and the quality of the handover.
We introduce the agent in a controlled scope and review outcomes, unanswered questions and feedback to guide improvements.
Before you get started
We assess the available APIs and access model, then agree which records it should read or update and under what conditions.
We recommend a defined starting scope. Questions outside that scope should have a clear fallback or handover rather than being handled with an unsupported answer.
Tell us the requests your team receives. We will help you design the conversation and the workflow behind it.
Capture structured requirements that can be handed to a person or a connected system without retyping the conversation.
Build confirmation and escalation into the journey so important actions are understood before they happen.
Builders have better things to do than repeat the same shopping list to different merchants. Voxd built Dave, Pricify's WhatsApp AI concierge, to turn a conversation into a clear request, match relevant suppliers and bring their quotes together.
Read the case study
The right introduction can be the most valuable moment at an event. Voxd built GBM an AI concierge that helps attendees find relevant people, arrange introductions and get practical help through WhatsApp and web chat.
Read the case study