AI Website Chat Agents
Help website visitors find answers, explain what they need and take the next step.
The opportunity
Someone arrives on your website with a question that matters to them. They cannot find the answer, are not ready to fill in a form, and leave. Your team never knows the conversation could have happened.
Voxd builds website agents that help visitors understand your offering and take a useful next step. We connect approved information, design the enquiry journey and define when the agent should involve a person. The aim is a helpful interaction that supports the sale or service, with the right context passed to your team.
Help visitors find relevant information and explain their requirements without navigating several pages or starting a cold enquiry.
What we deliver
Map the questions, visitor intentions and actions the agent should support, including the limits of its role.
Prepare approved sources and connect suitable booking, enquiry or business-system functions where required.
Test representative conversations and provide clear escalation, enquiry capture and feedback routes.
Why Voxd
For GBM, Voxd built a WhatsApp and web concierge connected to HubSpot, supporting event questions and consent-led introductions. For Pricify, we turned informal WhatsApp materials lists into structured, confirmed supplier quote requests.
Those projects bring together the details that determine whether an agent is useful: live data, conversation context, clear confirmation and human handover. We bring the same delivery disciplines to your service, with a scope shaped around your customers and operations.
How we work
We identify common questions, useful actions, sensitive moments and the points where a person should take over.
We prepare trusted knowledge and integrate the systems the agent needs, with appropriate identity checks and access permissions.
We test realistic conversations, incomplete requests and failure scenarios. Your team reviews tone, accuracy and the quality of the handover.
We introduce the agent in a controlled scope and review outcomes, unanswered questions and feedback to guide improvements.
Before you get started
Yes, where reliable product information is available. We agree the sources and define what should happen when information is missing or a question needs specialist advice.
We assess your website platform and requirements before recommending the integration. The agent’s appearance and placement can be shaped around the existing experience.
Show us your website and the enquiries you want it to handle better.
Give your team the details behind an enquiry, so follow-up can begin with an understanding of the visitor’s needs.
Review recurring questions and failed answers to identify gaps in content and opportunities to improve the experience.
The right introduction can be the most valuable moment at an event. Voxd built GBM an AI concierge that helps attendees find relevant people, arrange introductions and get practical help through WhatsApp and web chat.
Read the case study
A successful festival starts long before the doors open. Voxd built the Waitrose Winter Food & Drink Festival supplier portal and an AI concierge that helps suppliers understand what they need to do, find suitable spaces and keep preparations moving.
Read the case study