AI for Hospitality, travel & tourism
AI for hospitality, travel and tourism that supports booking enquiries, visitor information and the teams delivering the experience.
Built around your business
A great experience begins before a guest arrives. People want to understand an itinerary, compare options or check a practical detail, often when your team is busy serving someone else. Behind the scenes, seasonal colleagues and multiple locations make consistent access to information just as important.
Voxd helps hospitality and travel businesses connect those conversations to useful information and a clear next step. An assistant can prepare an enquiry, explain approved guidance or help a colleague find the right process. Your team stays available for the requests where care, discretion and local knowledge make the difference.
Answer practical questions about facilities, participation, meeting points and published policies using maintained sources. Visitors can ask in their own words and get directed to the relevant option or team. Any answer involving live capacity, pricing or a confirmed booking should come from the system responsible for it.
Capture dates, party size, interests and special requirements before handing a request to a person. A structured brief makes the response more relevant and reduces repeated questioning. It also helps identify enquiries that need an experienced colleague rather than a routine automated answer.
Give staff a straightforward way to find operating guidance, venue information and handover notes. This can be especially useful across seasonal teams and changing programmes. Named source owners and a simple correction process help the knowledge remain useful as arrangements change.
Find your starting point
Explore the work behind each opportunity. Start with the problem that matters most to your team.
Offer help through familiar channels.
Help website visitors find answers, explain what they need and take the next step.
Explore this serviceTurn WhatsApp enquiries into structured requests and useful actions connected to your business.
Explore this serviceAnswer common support questions from approved information and hand complex cases to the right person.
Explore this serviceSupport reservations and tailored communication.
Capture requirements, qualify enquiries and arrange suitable appointments through a conversational agent.
Explore this servicePrepare campaign variations shaped around approved customer segments, needs and business context.
Explore this serviceCreate reviewable content adaptations that reflect the audience, format and agreed brand voice.
Explore this serviceKeep guidance accessible and assistance maintained.
Help staff find reliable answers across company documents and systems, with links back to the source.
Explore this serviceHelp staff practise relevant tasks and build repeatable approaches using the tools available to them.
Explore this serviceKeep agents and automations working well through ongoing monitoring, maintenance and measured improvements.
Explore this serviceFrom a useful idea to working software
Our Comfy Pub Co project brings hospitality app design and conversational AI together around the guest journey. The branded app foundation is in place, with an in-app host planned to support bookings, table ordering, vouchers, loyalty and pub questions. Alongside this work in development, our GBM event concierge demonstrates live visitor guidance and handover to human support. Both show how we approach assistance in the context of the experience it serves.
Your first step
Pick a destination, venue or repeatable enquiry journey. Gather the questions staff answer most often and identify the source for each answer. Pilot with clear handovers and measure useful resolutions, enquiry quality and staff effort before broadening the experience to additional locations or languages.
Talk through a pilotHospitality app & AI host · In development
A distinctive app for The Trooper and The Wine House, developed with AI assistance, with a conversational guest service planned across bookings, ordering and rewards.
Voxd is bringing Comfy Pub Co’s guest experience into a beautifully branded app, developed at pace with AI. At its heart is a planned in-app AI host: a natural way to book a table, order food and drinks, use vouchers, enjoy loyalty rewards and ask about the pubs.
Read the case studyRelevant visitor-service workflow
An event concierge that helps attendees navigate live information and reach human support when needed.
The right introduction can be the most valuable moment at an event. Voxd built GBM an AI concierge that helps attendees find relevant people, arrange introductions and get practical help through WhatsApp and web chat.
Read the case studyBefore you get started
A multilingual experience can be considered, with testing for the languages and questions that matter to your audience. Important policies and commitments still need approved source material and a clear way to escalate uncertainty.
It can begin by preparing enquiries only. If you want confirmed bookings, we assess the reservation system, availability checks and permissions separately, with explicit rules for changes, exceptions and commitments.
Bring us a visitor or booking journey. We will help design useful assistance around the experience you want people to have.
Talk to Voxd