Internal Knowledge Assistants
Give your team an answer they can find—and check.
Help staff find reliable answers across company documents and systems, with links back to the source.
The opportunity
The problem we help you solve
The policy exists. The instructions were written. Somebody knows where the product detail lives. Yet staff still lose time searching or interrupting the same experienced colleagues for help.
Voxd builds internal assistants around approved company information and the questions people actually need answered. We connect relevant sources, respect the agreed access model and show supporting references. When the evidence is missing or unclear, the experience should say so and help the person find the right next route.
What changes for your team
Make everyday knowledge more accessible
Let people ask a practical question rather than guessing the right folder, document title or search term.
Reduce reliance on the same colleagues
Help routine questions reach reviewed information before they become another interruption.
Keep answers accountable to sources
Give users a way to check the basis of an answer and report information that needs correcting.
What we deliver
What Voxd can deliver
Knowledge and audience assessment
Define the users, sources, permissions and questions for the initial assistant.
Retrieval and answer experience
Build a suitable search and conversational interface with source references and clear fallback behaviour.
Evaluation and content ownership
Test realistic questions and establish responsibility for updates, feedback and unanswered topics.
Why Voxd
Knowledge connected to the job people need to do.
For iGlobal, Voxd connected email, call transcripts and CRM history to support proposals shaped around individual buyers. In the Waitrose festival supplier portal, the assistant combines maintained guidance with live supplier tasks and relevant operational records.
We understand that information only becomes valuable when it supports a useful action. Our work brings together data connections, retrieval, analysis and interface design so the result fits the way your team works.
How we work
Build on information people can trust
- 01
Choose the questions
We identify who needs answers, the decisions those answers support and the information currently used to make them.
- 02
Review the sources
We assess access, freshness, ownership and gaps. We agree which sources should be trusted and how updates will reach the system.
- 03
Test useful answers
We evaluate realistic questions and analysis tasks, checking source support, permission boundaries and how uncertainty is communicated.
- 04
Put insight into the workflow
We deliver the experience where it will be used and establish feedback and content ownership so it remains useful.
Before you get started
Before you get started
Can it respect different access levels?
Yes, where the connected sources and identity model support the required boundaries. We test those boundaries as part of delivery.
Do we need to organise every document first?
No. We can start with a defined, useful collection and identify the information-quality issues that would affect a wider rollout.
Make the answer easier to reach.
Bring the questions your team keeps asking and the information they should be able to use.