Business Data & Knowledge Intelligence
The answer may be in a document, a customer conversation or a system only one team uses. Voxd helps you bring that information into reach, so people can act with better context and less searching.
The opportunity
Experienced people often become the search engine for a business. They know which document is current, what a customer meant last month and where to find the missing detail. That knowledge is valuable, but relying on it for every question slows everyone down.
We build ways to search, connect and analyse business information across approved sources. That could mean an internal knowledge assistant, a clearer view of customer needs or a report assembled from information that previously took hours to gather. Access, source quality and context shape the design from the outset.
Help staff find relevant information and check the source. Reduce repeated questions and make useful knowledge easier to share across teams.
Identify recurring customer concerns, sales objections or service issues across emails, notes and transcripts, then use those themes to guide action.
Bring together relevant records and supporting evidence. Make reports and summaries more useful by connecting the figures to what is happening in the business.
What we deliver
Help staff navigate policies, procedures, product information and specialist guidance, with source references and appropriate access boundaries.
Combine CRM records with correspondence and call notes to understand needs, concerns and next steps without reconstructing every conversation by hand.
Prepare recurring summaries, surface unusual patterns and organise evidence for review. Keep the underlying information accessible so people can investigate further.
Why Voxd
For iGlobal, Voxd connected email, call transcripts and CRM history to support proposals shaped around individual buyers. In the Waitrose festival supplier portal, the assistant combines maintained guidance with live supplier tasks and relevant operational records.
We understand that information only becomes valuable when it supports a useful action. Our work brings together data connections, retrieval, analysis and interface design so the result fits the way your team works.
A great sales conversation deserves an equally persuasive follow-up. Voxd brought iGlobal's emails, call transcripts and CRM together to create branded web proposals built around what each buyer actually cares about.
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The right introduction can be the most valuable moment at an event. Voxd built GBM an AI concierge that helps attendees find relevant people, arrange introductions and get practical help through WhatsApp and web chat.
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Builders have better things to do than repeat the same shopping list to different merchants. Voxd built Dave, Pricify's WhatsApp AI concierge, to turn a conversation into a clear request, match relevant suppliers and bring their quotes together.
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A successful festival starts long before the doors open. Voxd built the Waitrose Winter Food & Drink Festival supplier portal and an AI concierge that helps suppliers understand what they need to do, find suitable spaces and keep preparations moving.
Read the case studyHow we work
We identify who needs answers, the decisions those answers support and the information currently used to make them.
We assess access, freshness, ownership and gaps. We agree which sources should be trusted and how updates will reach the system.
We evaluate realistic questions and analysis tasks, checking source support, permission boundaries and how uncertainty is communicated.
We deliver the experience where it will be used and establish feedback and content ownership so it remains useful.
Before you get started
No, but source quality matters. We can begin with a useful, manageable collection and identify the content or ownership issues that would limit a wider rollout.
Yes. We design around the permissions required for the use case and test that users only receive information they are entitled to access.
For knowledge use cases, source references and access to supporting material are central to the design. We also define what should happen when the available evidence is insufficient.
Show us the questions, reports or customer context that take too long to assemble. We will help you make the information easier to use.