AI Receptionists & Telephone Agents
Give more callers a useful answer—even when your team is busy.
Answer more enquiries, capture the right details and book appointments when your team is busy or unavailable.
The opportunity
The problem we help you solve
An unanswered call can be a new customer, a booking request or a straightforward question that still needs someone’s attention. Returning it later means another interruption, and the caller may already have moved on.
Voxd builds telephone agents around the calls your business receives. The agent can explain approved information, collect enquiry details and support booking where the connected systems allow. We design the call flow, transfers and fallbacks as carefully as the answers, so callers have a sensible route forward when a person is needed.
What changes for your team
Capture more of the enquiry
Collect the reason for calling and the details needed for follow-up, even when the team cannot answer immediately.
Reduce repeated call handling
Give common questions and routine booking requests a consistent first response, freeing staff for calls that need their expertise.
Make follow-up more informed
Provide a useful summary and agreed record updates so your team can continue the conversation with context.
What we deliver
What Voxd can deliver
Call-flow design
Map common intentions, information requirements and urgent or sensitive situations requiring escalation.
Voice and business-system setup
Connect the agreed telephone arrangement, approved knowledge and supported calendar or CRM functions.
Realistic call testing
Check interruptions, unclear requests and background noise, alongside transfers and failure paths.
Why Voxd
Experience connecting conversation to action.
For GBM, Voxd built a WhatsApp and web concierge connected to HubSpot, supporting event questions and consent-led introductions. For Pricify, we turned informal WhatsApp materials lists into structured, confirmed supplier quote requests.
Those projects bring together the details that determine whether an agent is useful: live data, conversation context, clear confirmation and human handover. We bring the same delivery disciplines to your service, with a scope shaped around your customers and operations.
How we work
Designed around the whole conversation
- 01
Map the journey
We identify common questions, useful actions, sensitive moments and the points where a person should take over.
- 02
Connect the information
We prepare trusted knowledge and integrate the systems the agent needs, with appropriate identity checks and access permissions.
- 03
Test real situations
We test realistic conversations, incomplete requests and failure scenarios. Your team reviews tone, accuracy and the quality of the handover.
- 04
Launch and improve
We introduce the agent in a controlled scope and review outcomes, unanswered questions and feedback to guide improvements.
Before you get started
Before you get started
Can it transfer a caller to our team?
We assess the telephone setup and agree the supported transfer or callback workflow, including what happens when nobody is available.
Can we begin with overflow or out-of-hours calls?
Yes. A limited call type or time window can be a useful way to evaluate the experience before broadening the role.
What happens to the calls you cannot answer?
Tell us about your current call handling and we will help identify a practical starting point.