AI Receptionists & Telephone Agents
Answer more enquiries, capture the right details and book appointments when your team is busy or unavailable.
The opportunity
An unanswered call can be a new customer, a booking request or a straightforward question that still needs someone’s attention. Returning it later means another interruption, and the caller may already have moved on.
Voxd builds telephone agents around the calls your business receives. The agent can explain approved information, collect enquiry details and support booking where the connected systems allow. We design the call flow, transfers and fallbacks as carefully as the answers, so callers have a sensible route forward when a person is needed.
Collect the reason for calling and the details needed for follow-up, even when the team cannot answer immediately.
What we deliver
Map common intentions, information requirements and urgent or sensitive situations requiring escalation.
Connect the agreed telephone arrangement, approved knowledge and supported calendar or CRM functions.
Check interruptions, unclear requests and background noise, alongside transfers and failure paths.
Why Voxd
For GBM, Voxd built a WhatsApp and web concierge connected to HubSpot, supporting event questions and consent-led introductions. For Pricify, we turned informal WhatsApp materials lists into structured, confirmed supplier quote requests.
Those projects bring together the details that determine whether an agent is useful: live data, conversation context, clear confirmation and human handover. We bring the same delivery disciplines to your service, with a scope shaped around your customers and operations.
How we work
We identify common questions, useful actions, sensitive moments and the points where a person should take over.
We prepare trusted knowledge and integrate the systems the agent needs, with appropriate identity checks and access permissions.
We test realistic conversations, incomplete requests and failure scenarios. Your team reviews tone, accuracy and the quality of the handover.
We introduce the agent in a controlled scope and review outcomes, unanswered questions and feedback to guide improvements.
Before you get started
We assess the telephone setup and agree the supported transfer or callback workflow, including what happens when nobody is available.
Yes. A limited call type or time window can be a useful way to evaluate the experience before broadening the role.
Tell us about your current call handling and we will help identify a practical starting point.
Give common questions and routine booking requests a consistent first response, freeing staff for calls that need their expertise.
Provide a useful summary and agreed record updates so your team can continue the conversation with context.