AI for Building & timber merchants
AI for building and timber merchants that captures trade enquiries, clarifies requirements and helps sales teams follow up.
Built around your business
A busy trade customer sends a list between jobs. It may contain shorthand, missing quantities or a delivery requirement mentioned in a separate message. Your team needs to ask the right questions before it can prepare a useful quote, while counter customers and incoming calls still need attention.
Voxd helps merchants make that first enquiry more complete. An AI assistant can collect the brief, clarify missing details and prepare the request for the team. It gives staff a better starting point for the commercial conversation, with product suitability, stock and final terms confirmed through the merchant’s own process.
Let customers describe their requirements through web or messaging, then gather quantities, dimensions and delivery context. The assistant can prepare a structured brief for review instead of leaving the team to reconstruct a long message thread. Unclear product descriptions should remain questions to resolve, not silent substitutions.
Collect the site location, access considerations, timing and other information your team needs to assess the request. This helps a salesperson identify what must be confirmed with the branch or transport team. The assistant should not promise a slot or delivery capability without an authoritative check.
Organise enquiry history and prepare follow-up tasks so an unanswered question is less likely to disappear in a busy inbox. Staff can see the relevant context before contacting the customer. The result is a more deliberate follow-up process, with the merchant retaining control of pricing and the relationship.
Find your starting point
Explore the work behind each opportunity. Start with the problem that matters most to your team.
Give customers a convenient way to explain the job.
Turn WhatsApp enquiries into structured requests and useful actions connected to your business.
Explore this serviceHelp website visitors find answers, explain what they need and take the next step.
Explore this serviceAnswer more enquiries, capture the right details and book appointments when your team is busy or unavailable.
Explore this serviceTurn conversations into structured sales work.
Turn incoming orders into structured records with checks for missing products, quantities and delivery details.
Explore this serviceClassify incoming email, capture key details and route work to the right queue or owner.
Explore this serviceKeep enquiries moving and CRM records useful, with less manual work for your sales team.
Explore this serviceSupport staff answers and maintain the experience.
Help staff find reliable answers across company documents and systems, with links back to the source.
Explore this serviceCreate reviewable product content from approved specifications and brand guidance.
Explore this serviceKeep agents and automations working well through ongoing monitoring, maintenance and measured improvements.
Explore this serviceFrom a useful idea to working software
Voxd built Pricify’s WhatsApp materials concierge to turn informal lists into confirmed requests and match them to relevant suppliers. That is directly relevant experience of the language and coordination around materials buying. We can apply that approach to a merchant’s own enquiry process, with its catalogue and commercial boundaries.
Your first step
Start with one branch, one channel and a defined materials range. Review real enquiries with the sales team and identify the information a quote cannot proceed without. Measure completeness, clarification effort and response preparation time before introducing broader catalogue or system integrations.
Talk through a pilotRelevant materials-supply project
A WhatsApp concierge that clarifies buying requirements and brings supplier quotations into an organised journey.
Builders have better things to do than repeat the same shopping list to different merchants. Voxd built Dave, Pricify's WhatsApp AI concierge, to turn a conversation into a clear request, match relevant suppliers and bring their quotes together.
Read the case studyBefore you get started
We test against real customer enquiries and your product information. The assistant should ask for clarification where shorthand could mean different products, sizes or grades, keeping technical suitability with the merchant team.
The purpose is to prepare the enquiry and reduce avoidable chasing. Your people remain responsible for advice, negotiation and the personal service customers value, with the context ready when they take over.
Show us the enquiries your branch handles every day. We will help design an assistant that prepares useful work for the team.
Talk to Voxd