AI Shared Inbox Triage & Routing
Get the right email to the right person sooner.
Classify incoming email, capture key details and route work to the right queue or owner.
The opportunity
The problem we help you solve
A shared inbox is easy to create and difficult to manage. Routine questions, urgent requests and incomplete submissions arrive together. Somebody has to read each message, decide what it means and work out who owns it.
Voxd helps turn that first pass into a defined workflow. We classify messages against useful categories, capture relevant details and route them to agreed queues or owners. Unclear cases stay visible, so automation supports the team without quietly misdirecting important work.
What changes for your team
Reduce the sorting burden
Prepare categories and key information before a person opens the request, where the message can be interpreted reliably.
Make ownership clearer
Route work using agreed criteria and reduce the ambiguity that leaves requests sitting between teams.
Surface work needing attention
Highlight defined urgency signals and incomplete requests, with review paths for uncertain classification.
What we deliver
What Voxd can deliver
Inbox and routing review
Analyse representative messages and define categories, ownership and exception rules.
Classification and capture
Build the AI-assisted first pass, including extraction of the details your team needs.
Queue integration
Connect the result to supported helpdesk or workflow systems with logging and human correction.
Why Voxd
We connect the process, the data and the software.
Voxd’s iGlobal proposal work connects Microsoft 365, Gong and HubSpot to bring sales context into a human-approved proposal workflow. Our Pricify work turns conversational requests into structured supplier enquiries.
We can build the integrations and supporting application as well as the AI component. That means we can address the awkward steps surrounding a task, instead of leaving your team to bridge the gaps manually after the automation is delivered.
How we work
A better workflow, proven step by step
- 01
Follow the work
We map a real request from arrival to completion, including workarounds and exceptions that a process diagram might miss.
- 02
Design the right handovers
We decide what can run automatically, what needs review and how failures or incomplete inputs should be handled.
- 03
Build and compare
We test the workflow against representative examples and compare the result with your existing process for speed, completeness and quality.
- 04
Roll out with visibility
We introduce the workflow with logging, clear ownership and an agreed route for exceptions, then refine the steps that still cause friction.
Before you get started
Before you get started
Can it read attachments as well as the email?
That can be included where the formats and task are suitable. We evaluate representative attachments and define the fields needed.
Will it send replies automatically?
Replying is a separate action to agree. We can begin with classification and routing, or prepare drafts for review before considering controlled sending.
Bring order to the inbox everyone depends on.
Show us the messages that create the most sorting, forwarding and chasing.