Voxd gives you full control over which AI models power your WhatsApp chatbot experience. You can choose from a wide range of Large Language Models (LLMs), including leading providers like OpenAI, Google, Anthropic, and others. If your business has specific privacy or compliance needs, you can also use self-hosted models so your data stays entirely within your own infrastructure.
Data processing is handled both by Voxd and the LLM you select:
- Voxd securely processes incoming and outgoing messages as part of our platform operations. We store and manage your conversation data to deliver features like conversation history, user analytics, and proactive engagement.
- When a message requires an AI response, Voxd sends the relevant information to your chosen model. For cloud-based LLMs, your data is sent to and processed by the provider under their security policies. If you use a self-hosted model, all processing happens within your own environment for maximum privacy.
Voxd never sells or shares your data. You control where and how your customer data is processed by choosing the AI model that best fits your needs.
To summarize:
- You choose which LLM provider to use (cloud-based or self-hosted)
- Voxd processes and manages your data as part of delivering and enhancing your chatbot service
- AI model processing happens with your selected provider, either in the cloud or on your own systems
- Self-hosted options are available for businesses with strict privacy or compliance requirements
If you have particular data handling needs or need advice on choosing the right model, our team is happy to help you find the best option for your business.
