Yes, both prompts and responses are stored by Voxd, but how long they are kept is completely configurable by you as the client. You can choose to store messages for as short or as long a period as your business requires.
Tip: Keeping a history of previous conversations helps the chatbot provide more personalized and accurate responses, as it can reference past interactions and user details.
If your business has specific data retention policies, we can adjust storage settings to meet your compliance needs. Just let us know your preferences, and we’ll configure the system accordingly.
