Yes, we understand how important reliability is for your business. Like most SaaS providers, Voxd aims to deliver high service uptime and a stable experience for all our customers. Our systems are built on robust infrastructure with multiple safeguards to ensure your WhatsApp chatbot is available whenever your customers need it.
- We monitor our service 24/7 to minimize downtime and resolve issues quickly.
- Our goal is to maintain a high level of uptime in line with industry standards for SaaS platforms.
- In the rare event of planned maintenance or an outage, we work to notify affected customers as early as possible.
Please note: While we strive for excellent uptime, occasional interruptions can occur due to factors outside our control (e.g., third-party platform outages or internet disruptions).
For support response times and details about how we handle service issues, we follow our internal support SLA. If you have specific questions about support or need urgent assistance, please contact our team directly - we’re always happy to help!
