Yes, Voxd’s AI can easily hand off conversations to a human whenever needed. Here’s how it works:
- Human Takeover: At any point, a staff member can take control of a conversation via the Voxd admin area.
- AI Alerts: The AI can automatically trigger alerts - such as emails - with a direct link to the conversation if it detects that a user is unhappy or needs special attention.
- Seamless Transition: A human can pause the AI, interact directly with the user, and then hand the conversation back to the AI when ready.
- Flexible Control: This handoff can happen instantly and at any time, ensuring users always get the right level of support.
Voxd combines the efficiency of AI automation with the reassurance of human support, so your customers always get the best possible experience.
