Voxd connects to WhatsApp by securely integrating with the official Meta (WhatsApp) Business API. Here’s how the process works:
- You keep full ownership and control of your Meta and WhatsApp Business accounts at all times.
- If you don’t have a WhatsApp Business Account (WABA) yet, Voxd can help you set one up.
- Add Voxd as a partner to your WABA - this simply gives us permission to integrate, but you stay in charge of your account and can remove access at any time.
- Voxd uses the official
Meta APIto connect your WhatsApp Business Account to our platform. This allows us to send and receive messages on your behalf in a secure and compliant way. - We configure secure webhooks so that customer messages are instantly delivered to Voxd for processing.
- When a message arrives, our AI processes it using your business’s information, conversation history, and any connected systems, then sends a personalized reply back to your customer via WhatsApp.
Your data and conversations remain private and secure. Voxd never takes ownership of your accounts or customer information.
You don’t need any technical knowledge - just add Voxd as a partner, and we’ll handle the setup and ongoing management so you can easily automate and enhance your customer conversations on WhatsApp.
